Ear wax build up can cause problems, most obviously hearing loss but also tinnitus and pain. These in turn can affect our mental health and ability to do the things we’d normally do and may cause delay in getting new hearing aids or other hearing care. Those of us who wear hearing aids are more at risk of problematic wax build up, as I know only too well. I have tended to need wax removal twice a year and had this done at my GP practice until a few years ago, when I was told they no longer provided this service. Instead, I must get a private appointment, sometimes waiting weeks for it, and pay at least £50. This has happened in many parts of the country, despite recommendations by NICE that wax removal should be offered by the NHS.

The RNID has campaigned for some years to restore these services and they have brought it into the spotlight again today, with the publication of a report exposing the postcode lottery of ear wax removal services in England. Their research shows that less than half of Integrated Care Boards who commission NHS services provide wax removal services in line with public health guidelines, and some don’t commission the service at all.

A call to action

I’m acutely aware that many people will not have the resources to arrange and pay for ear wax removal and are suffering unnecessarily as a result of being denied this service. The RNID asks for help to demand change by emailing your local paper, sharing your experiences and asking them to join RNID in calling for an urgent government review of NHS wax removal services. They have provided a form and prompts.

Ear drops to remove earwax: a quick look – by Professor Martin Burton

Last year, Professor Martin Burton, an ear nose and throat specialist, wrote a blog for Evidently Cochrane* looking at the evidence on ear drops for removing earwax, and some things to think about, including whether you need to remove it at all. This seems a timely moment to share what he wrote. The evidence comes from a Cochrane Review Ear drops for the removal of ear wax.

Burton Ear drops blog Take-home points. July 2018 Revised and republished 24 March 2023

When is earwax a problem?

 Earwax is normal.  It is produced by glands in the outer part of your ear canal.   In most people, most of the time, it is not a problem.  But not always.  Usually the wax passes out, along the ear canal, into the bowl of the ear; it doesn’t produce any symptoms, and doesn’t ‘build up’ in any way.

But if it does build up to such an extent that the ear canal is blocked, it can produce some degree of deafness.  If there is a lot of it, and it is hard and completely fills the canal, it is sometimes referred to as ‘impacted’ wax.   In either of these circumstances, or if the wax is causing symptoms of pain or discomfort, it is probably worth doing something to try and get the wax out.  Another reason for wanting to do this is if it is simply blocking the view of your ear drum.  Sometimes a health professional needs to see the drum to help make a diagnosis.  If there is too much wax in the ear canal they may not be able to do this – hence the need to get the wax out.

How is earwax removed?

Softening the wax with ear drops may be enough to allow the natural processes of elimination to occur so that the wax comes out of the ear on its own.  Just like it should do.  So, if time allows, simple softening and a ‘wait and see’ approach may be enough.

But if this doesn’t work, or there is no time to wait, your pharmacist or GP may suggest that you have the wax removed.  This is usually done by a health professional.  In these circumstances, they will often suggest that you use drops first (at least for a few days) to try and soften the wax before the removal is done.  There are several benefits of this; it might lead to you not needing removal at all, or it may make the wax removal easier.

Various liquids can be used as ear drops include oils (almond or olive) and oil-based compounds, water-based compounds, or water by itself.

Ear syringing with water

When we talk about “having the wax removed by a health professional” what do we mean?  In the past, this almost always meant having your ears ‘syringed’.  This involved a health professional squirting warm water into the ear with a large syringe.  The aim of this was to flush the wax out.  But this system could only work in certain specific circumstances.  The idea was that the jet of water from the nozzle of the syringe went past a lump of wax, hit the ear drum, bounced off the ear drum, and then – on its way out of the ear canal, the stream of water would carry the wax with it.

It’s obvious from this description that two things are critically important.  The first is, there has to be a gap between a lump of wax and the walls of the ear canal.  Otherwise, the jet of water simply drives the wax further inwards, and that can be a problem.  Secondly, the ear drum has to be intact, and normal.  If there is a hole in the ear drum, or the drum is missing completely (as can happen) the jet of water just goes through the hole and the patient can end up with an ear infection.  Although syringing was once done a lot, usually by a nurse or doctor in primary care, there were always potential problems and risks associated with it.  As a result, it is not often done nowadays, but can still be effective if done carefully, and safely, by an experienced operator.

“Micro-suction”

The main alternative to syringing is often referred to as “micro-suction” or “suction cleaning”.   Using a special sucker, and some form of magnification (either a large microscope or a special set of magnifying spectacles) with the patient either lying down or sitting, a health professional will suck wax out of the ear.  They may also use very fine instruments to lift or tease it out.

There is a general agreement that this may be easier to do if the wax is softened first with ear drops.  So you may be asked to use drops for a few days before having this done.  Like most things, this procedure needs to be done carefully, with good quality equipment by someone properly trained and experienced in doing it.  In those circumstances, it can often be done without undue pain or discomfort and without causing any damage to the ear canal or ear drum.  But even in the best hands, it can be tricky and the ear canal skin can be grazed.

All hospital ENT departments have the equipment and skills to do micro-suction but not all are able to offer the service to the general public.  Some GP practices also do it and – increasingly – it is being offered by private providers (sometimes in association with hearing aid provision).

Making a choice about treatment? Think BRAIN!

 It can be helpful to think BRAIN: What are the Benefits, Risks, Alternatives, what do I want and what if I do Nothing?

What are the benefits of using ear drops and how do different types compare?

The evidence in our Cochrane Review suggests that using something other than just water when you have a partially or completely blocked ear canal may help to remove the wax. But it is not clear whether one type of drop is any better than another, or whether drops containing active ingredients are any better than plain or salty water.

What are the risks of ear drops?

 Any treatment can have unwanted effects.

Not many people taking part in the research studies had unwanted effects from ear drops and these were mild, such as slight irritation or pain or unpleasant smell.  Every so often we come across a patient who is sensitive or allergic to one of the chemicals contained in some drops.  This is more likely when the drops contain active compounds or preservatives.  So this doesn’t happen with plain water drops.

What are the alternatives?

Trying to remove earwax by putting objects (including cotton buds) into your ears can push wax deeper and damage your ear drum. Ear candles can cause serious injury (and there is no evidence that they are helpful).

What are your preferences?

 If you’ve used ear drops before to soften ear wax, you might want to use the same again or try something different. Cost and availability may also be relevant.

What if you do nothing?

In our Cochrane Review, we did not find any evidence to tell us whether using water or saline (salty water) was better than doing nothing.

Find out more

Aaron K, Cooper TE, Warner L, Burton MJ. Ear drops for the removal of ear wax. Cochrane Database of Systematic Reviews 2018, Issue 7. Art. No.: CD012171. DOI: 10.1002/14651858.CD012171.pub2.

*Evidently Cochrane is Cochrane UK’s blog. It will be taken offline when Cochrane UK closes in March 2024, with the loss of NIHR funding. I edit and write for Evidently Cochrane, and I will be reproducing some other Evidently Cochrane blogs here, to salvage the content relating to hearing conditions, and some other topics.